Shipping

Shipping Turnaround Times
Domestic orders are processed within 1 to 5 business days. Shipping time for US orders are 1 to 3 business days depending on your location. 
My package has been lost/stolen. What should I do?
Please make sure that we have the correct address address on file. We are not responsible for packages that are lost/stolen. Once your package leaves our premises we are not responsible for them as USPS is a shipping service that you agree to allow us to send for you. Once the items have been sent the liability is between you and the shipping service. However, we will do our best to help you find your packages since each order comes with a tracking number. In the case where the tracking says delivered but you have not received your package, you can visit your local post office or contact them to file a claim. (This must be reported within 7 days of the tracking number stating the package was delivered).
My package was returned to you due to incorrect address/not picking up order with signature confirmation, can you re-ship for free?
Unfortunately there is a reship fee of $6 for orders that are returned due to incorrect address or orders that were not picked up from the local post office with signature confirmation. Unfortunately we are not able to refund the postage cost for the first package shipment and it cost us two fees for a re-shipment. We ask that you double check your shipping address before placing an order to avoid any additional fees. We also ask that you please check your tracking details for orders of larger amounts because they include signature confirmation and may need to be picked up at your local post office. Thank you for your kind cooperation and understanding.